call-centre-training.com

14th, July, 2004
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Selling and sales techninues
Can E-Learning replace classroom training?
Hanging on to your customers

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Editor
Julie Pearce

 

 

Welcome

Call-centre-training.com is a new online resource for call centre professionals. The aim of the site is to help you with a range of training issues, including:

  Damian Burcher of Vision Sales Services outlines his model of the stages of Sales presentation and explains in more detail how to soften the objection. More...
 

Training methods for call centres - "Can E-learning replace traditional classroom learning?". Helen Hartley, Director for training at T & T Training Ltd. looks at the benefits and pitfalls of technology in the training environment. More...

 

General staff development issues - "Hanging on to your customers or eight ways to provide exceptional customer service" by Justin Tyme of Ideas & Training. More...

 

Third party suppliers - A list of training providers. More...

If you are a training provider and would like to be listed, then enter the form provided and we'll do the rest.

Future Articles

  Planning your training - A step by step guide
  "Suits you sir" - Inhouse training or third party supplier ?

We are always looking for input from anyone who works within the call centre industry, particularily articles for inclusion within this site. In return for any contributions we can offer a range of incentives, please email mark@call-centre-training.com for further information.

Hope you find the site useful,

Julie@call-centre-training.com

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