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Welcome
Call-centre-training.com
is a new online resource for call centre professionals. The aim
of the site is to help you with a range of training issues, including:
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Damian
Burcher of Vision Sales Services outlines his
model of the stages of Sales presentation and explains in more
detail how to soften the objection. More... |
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 Training
methods for call centres - "Can E-learning replace
traditional classroom learning?". Helen Hartley, Director
for training at T & T Training Ltd. looks at the benefits
and pitfalls of technology in the training environment. More...
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General
staff development issues - "Hanging on to your customers
or eight ways to provide exceptional customer service"
by Justin Tyme of Ideas & Training. More...
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Third
party suppliers - A list of training providers. More...
If
you are a training provider and would like to be listed, then
enter the form provided and we'll do the rest. |
Future
Articles
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Planning
your training |
- A
step by step guide |
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"Suits
you sir" |
- Inhouse
training or third party supplier ? |
We
are always looking for input from anyone who works within the call
centre industry, particularily articles for inclusion within this
site. In return for any contributions we can offer a range of incentives,
please email mark@call-centre-training.com
for further information.
Hope
you find the site useful,
Julie@call-centre-training.com
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